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Consultative Sales - Home Improvement

Start Date
October 10, 2017

Jobs Description
In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store. 

Areas of Responsibility

Jobs in this category are responsible for: selling and servicing customers within one or more departments including Home Improvement, Lawn and Garden, Tools, Sporting Goods maintaining knowledge of products and using this knowledge to assist and educate customers on options available providing customer assistance delivering a positive customer shopping experience. 

How to Apply
Req/Job ID: 879186BR

Consultative Sales Associate – Home Appliances

Start Date
October 10, 2017

Areas of Responsibility
The Consultative Sales Associate is responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

How to Apply
Req/Job ID: 879181BR

Consultative Sales - Mattress

Start Date
October 10, 2017

Jobs Description
In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.

Areas of Responsibility
Jobs in this category are responsible for: selling and servicing customers within one or more departments including Mattresses; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience.

How to Apply
Req/Job ID: 885633BR

Seasonal Backroom Associate

Start Date
October 10, 2017

Jobs Description
Jobs in the category are responsible for the execution of all receiving activities including unloading merchandise, merchandise preparation and staging, outbound shipments, and daily stockroom activities. Assist in maintaining the stockroom in a neat, orderly and safe manner. Other duties include promptly serving the customer at merchandise pick-up, properly sorting merchandise, and properly using all material handling and safety equipment.

Areas of Responsibility

  • Partners with Selling and Sales Support Associates to provide superior customer service • Unloads delivery trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner 
  • Serves customers promptly at Merchandise Pick Up 
  • Understands website navigation, and proactively leverages technology in order to facilitate the customer experience 
  • Performs Fill Floor process multiple times per day based on business need, pulling and staging merchandise for Merchandising & Pricing Associate to place on the sales floor 
  • Locates and pulls merchandise on Out of Stock Pull List, and stages merchandise for Merchandising & Pricing Associates to place on the sales floor 
  • Locates and pulls merchandise and fixtures to support sales floor resets 
  • Completes minor repairs of store stock and customer merchandise 
  • Assembles merchandise for sales floor display and customer sales 
  • Completes point of sale equipment repair and assists Facility team as required 
  • Inspects returned merchandise, and determines proper disposition or handling 
  • Adheres to merchandise and inventory protection standards 
  • Uses basic internet navigation to access and print information/reports 
  • Performs other duties as assigned

Education / Experience Requirements

  • Ability to move up to 50 lbs. in weight to maintain flow of merchandise
  • Basic reading, arithmetic, writing and oral communication skills 
  • Basic internet navigation 
  • Must be 18 years of age or older

How to Apply
Req/Job ID: 885620BR

Seasonal Cashier & Hardlines Support Associate

Jobs Description
The Hardlines Support Associate is responsible for enhancing the experience of our Members and driving sales through courteous and proactive support to Members, accurately and efficiently sales and service transactions, maintaining merchandise standards, ensuring the sales floor is ready all day, and maintaining price integrity.

Areas of Responsibility

  • Provides the highest degree of Member service by making the Member the first priority; this includes stopping other merchandising tasks in order to assist members. Greets every Member who enters the zone to begin the Member First Engagement process of greet, discover, solve, and close. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions. Engages with Members in a professional manner to deliver a Members First experience
  • Maintains thorough knowledge of available merchandise, and services to assist Members in locating and selecting merchandise.
  • Strives to deliver a “WOW” member experience every time, and seeks feedback to ensure they are delivering the right experience, and understand how to improve.
  • Takes ownership for enhancing the Member experience, and assists with Member concerns Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns.
  • Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes. Executes consistent operational and selling processes (e.g., credit application process, care plan) and stays up-to-date on changes.
  • Versed in the benefits of Shop Your Way (SYW), the elements of a WOW experience, and able to sell the program to members.
  • Leverages integrated retail technology and Know Your Member in order to facilitate the Member experience.
  • Educates Members on our Satisfaction Guaranteed return policy. Optimizes credit, gift card, SYW Rewards, and multi-channel opportunities (and, where applicable, Care Plans, Merchandise Replacement Agreements, and other miscellaneous income opportunities).
  • Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions.
  • Sets and maintains sales floor to national merchandising and presentation standards.
  • Performs merchandise support tasks (e.g., straightening merchandise) during each work shift. Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers.
  • Performs accurate count updates and inventory adjustments.
  • Adheres to merchandise protection standards.
  • Uses basic internet navigation to access and print information/reports.
  • Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives.
  • Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and operational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learning systems.
  • Performs other duties as assigned.

Education / Experience Requirements

  • Basic reading, arithmetic, writing and oral communication skills 
  • Basic Internet navigation
  • Education Experience: Less Than HS Graduate
  • Age Requirement: 18 years of age or older when multi-level unit with freight elevator

How to Apply
Req/Job ID: 885623BR

Seasonal Cashier & Softlines Sales Associate

Start Date
October 10, 2017

Jobs Description
The Softlines Sales Associate is responsible for enhancing the experience of our Members and driving sales through courteous and proactive support to Members. This is achieved by accurately and efficiently completing sales and service transactions, maintaining merchandise standards, ensuring the sales floor is ready all day, and maintaining price integrity.

Areas of Responsibility

  • Provides the highest degree of Member service by making the Member the first priority; this includes stopping other merchandising tasks in order to assist members. Greets every Member who enters the zone to begin the Member First Engagement process of greet, discover, solve, and close. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions. Engages with Members in a professional manner to deliver a Members First experience.
  • Maintains thorough knowledge of available merchandise, and services to assist Members in locating and selecting merchandise.
  • Strives to deliver a WOW member experience every time, and seeks feedback to ensure they are delivering the right experience and understand how to improve.
  • Takes ownership for enhancing the Member experience, and assists with Member concerns Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns.
  • Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes. Executes consistent operational and selling processes (e.g., credit application process, care plan) and stays up-to-date on changes.
  • Versed in the benefits of Shop Your Way (SYW), the elements of a WOW experience, and able to sell the program to members.
  • Leverages integrated retail technology and Know Your Member in order to facilitate the Member experience.
  • Educates Members on our Satisfaction Guaranteed return policy. Optimizes credit, gift card, SYW Rewards, and multi-channelopportunities (and, where applicable, Care Plans, Merchandise Replacement Agreements, and other miscellaneous incomeopportunities).
  • Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform thisactivity. Performs promotional ad setup and take down without error or omissions.
  • Sets and maintains sales floor to national merchandising and presentation standards.
  • Performs merchandise support tasks (e.g., straightening merchandise) during each work shift. Responsible for keeping thedepartment ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers.
  • Performs accurate count updates and inventory adjustments.• Adheres to merchandise protection standards.
  • Uses basic internet navigation to access and print information/reports.
  • Stays current and understands the implications of upcoming events, product updates, selling process requirements, andCompany/business initiatives.
  • Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, andoperational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learningsystems.
  • Performs other duties as assigned.

Education / Experience Requirements

  • Basic reading, arithmetic, writing and oral communication skills
  • Basic Internet navigation
  • Age Requirement: 18 years of age or older when multi-level unit with freight elevator

How to Apply
Req/Job ID: 885604BR

Seasonal Fine Jewelry/Cashier Associate

Start Date
October 10, 2017

Jobs Description
Are you an outgoing person that thrives in high energy, collaborative environments driving sales? Sears is offering an exciting new career to showcase your exceptional customer service skills as a Fine Jewelry Associate! What does Fine Jewelry/Cashier do? Fine Jewelry/Cashiers are responsible for: selling and servicing customers within one or more departments including Fine Jewelry; maintaining knowledge of products and using this knowledge to assist and educate customers on options available. They provide customer assistance and deliver a positive customer shopping experience. Fine Jewelry/Cashiers are typically non- commission, fixed hourly roles and a great opportunity to increase your sales knowledge and experience without the pressure of sales quotas.

Areas of Responsibility

  • Ensure customer care & selling are # 1 priority.
  • Ensure that all pricing, signing & display guidelines are followed.
  • Process sales transactions & ensure the customer finds what they are looking for.
  • Perform other duties as assigned.

Education / Experience Requirements

  • Candidates must be able to work a flexible schedule (which may include nights, weekends & holidays).
  • Must be ready to give exceptional member service at all times. (Smile and greet all members within 10 feet).

How to Apply
Req/Job ID: 885627BR

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